Employee Benefits
Decades of conversations with employers about what to offer, what it costs and how employees use it.
Founder & President
More Than 30 Years of Experience. One Direct Conversation.
Norman has spent more than 30 years working with employers and the professionals who advise them. His perspective spans benefits, payroll and workforce administration, allowing the conversation to begin with the business situation rather than a single product.
Norman Michaels
Founder & President · TriState Pay
How Norman Approaches the Work
“Understanding the organization comes first, and the recommendation, if there is one, comes after.”
The first job is understanding what is happening inside the business. Only then does it make sense to decide whether something should change.
Relationships Come First
Outside Perspective Without Taking Over
Employers and advisors already have important relationships. Norman's role is not to take those relationships over. His role is to bring specific, tested experience into the conversation when it is useful, help put the issue in context and then let the existing relationship continue.
Existing relationshipRemains central to the conversation.
Norman's roleAdds perspective when the situation calls for it.
More Than One Business Question
Experience Across Connected Decisions
Norman's perspective comes from working across the employer decisions and professional relationships that often meet in the same conversation.
Payroll & Workforce
Practical familiarity with pay, hours, employee administration and the operations surrounding them.
Advisor Relationships
Context for accounting firms, payroll companies and business organizations that bring broader employer questions into the conversation.
Founder-Led Service
The person you speak with first is the person who remains connected to the conversation.
Why the Experience Connects
Benefits, Payroll and Workforce Decisions Rarely Live Alone
Experience across these areas allows the conversation to consider how one decision may affect another instead of treating every question in isolation.
01
Benefits
02
Payroll
03
Workforce
Considered in context
The Business
What the Conversation Feels Like
Practical Business Conversation Before Product Talk
These are working principles, not a scripted process. They describe how Norman approaches a conversation when a business question comes forward.
Understand First
Understand the business before discussing options.
Explain Clearly
Keep explanations in plain business language.
Protect Context
Respect the relationships employers and advisors have already built.
Verify Details
Confirm details rather than assuming them.
Say When Something Is Not Needed
Be direct when the current approach may be reasonable.
Stay Accessible
Remain reachable after the initial conversation.
Based in Elmsford
A Direct Business Relationship Starts Here
TriState Pay operates from its Elmsford office, and Norman handles conversations directly.
TriState Pay
75 North Central Avenue, Suite 200Elmsford, NY 10523
Start With the Situation
You Do Not Need to Know the Answer Before You Call
Bring the situation that prompted you to look. The first conversation is about understanding it, not arriving with a finished solution.
Bring the Question
Bring the renewal, payroll issue, workforce question or business situation that prompted you to look.
Talk It Through With Norman
Norman asks about the business and helps put the issue in context.
Decide What Deserves Attention
Determine whether something should be reviewed further or whether the current approach may be reasonable.
A Direct Conversation, Whenever You're Ready
Start with the situation. Norman can help determine whether TriState Pay is a useful resource for the conversation.