Benefits deductions raise questions
A deduction issue may point to an employee question or an administrative process beyond the payroll run.
Payroll Companies
For Payroll Companies
Your clients already trust you with payroll. When benefits, workforce, employee-administration or related business questions arise, Norman can help examine the broader issue while respecting the payroll relationship already in place.
When the Question Goes Beyond Payroll
Some Client Questions Start With Payroll. They Do Not End There.
Payroll companies often see business issues early because they are already close to the client's operations. That proximity can be a useful starting point for a broader conversation.
Employee information affects another process
A change in employee data can reveal how closely payroll and other operating responsibilities overlap.
Workforce administration creates friction
Timekeeping, onboarding or recurring manual work may be shaping what arrives in payroll.
The client asks who can help
The useful next step may be an outside perspective on a question that sits beyond normal payroll scope.
The Relationship Stays Central
You Keep the Payroll Relationship
You already hold the client's trust and understand the operation. Norman's role is to provide another perspective when a question reaches benefits, workforce or another connected area.
Payroll Company
Existing Relationship
Brings operational knowledge, the client question and the relationship already built around payroll.
Norman
Outside Perspective
Examines the broader question when experience across benefits, payroll and workforce may help.
Client
Business Decision
Decides with the payroll company whether any further conversation makes sense.
Beyond the Payroll Run
Payroll Often Sits Close to the Rest of the Business
Because payroll touches other operating areas, payroll professionals may be among the first to notice when a broader question exists.
Payroll
Pay frequency, deductions, reporting, corrections and process responsibility.
Benefits
Benefit deductions, employee questions and the administration surrounding them.
Workforce
Employee information, timekeeping, onboarding and administrative processes.
A Simple Introduction
Start With the Client Question
There is no need to turn the first conversation into an onboarding process. Begin with what came up and decide from there.
Describe What Came Up
Explain the question or situation the client raised and what is already happening in payroll.
Norman Reviews the Wider Context
Norman asks practical questions about where the issue may connect with benefits or workforce decisions.
Choose What Makes Sense Next
The payroll company and client decide whether another conversation would be useful.
Founder-Led Perspective
Experience Beyond the Payroll Question
Norman Michaels is the Founder and President of TriState Pay. For more than 30 years, he has worked with employers and advisors around benefits, payroll, workforce and the business questions that connect them. The conversation is directly with Norman.
He can serve as an outside resource when the client's question reaches beyond the payroll company's normal scope.
Direct access to Norman
What Happens Next
Bring Norman the Question Your Client Raised
Start with what the client asked and what is already happening inside the business.
Explain the Situation
Start with the client question and the circumstances that brought it forward.
Review Where It Connects
Consider whether benefits, workforce or employee administration may be part of the issue.
Decide Whether to Continue
The payroll company and client choose whether a closer conversation makes sense.
Talk With Norman About a Client Question
Start with what your client is asking. Norman can help determine whether a broader conversation would be useful.